Privacy Policy for O-Rickshaw

O-Rickshaw is a mobile application that connects passengers and drivers who offer ridesharing services through our platform. This privacy policy explains how we collect, use, and protect your personal data when you access and use our app and services.

O-Rickshaw respects your privacy and is committed to protecting the data we collect from you. We comply with all applicable laws and regulations regarding data protection and privacy. This Privacy Policy is an integral part of O-Rickshaw’s terms of services, which are available on our website at: (“Terms of Services”). We may revise or update these Terms of Services from time to time. Any term not specifically defined herein shall have the meaning assigned to it in the Terms of Services.

This Privacy Policy describes how O-Rickshaw collects and processes your information when you register and use O-Rickshaw’s products and services, including:

What data do we collect?
How do we use your data?
How do we protect your data?
How do we share your data?
What are your rights and choices?
How do we update this policy?
How can you contact us?

1. What data do we collect

We collect the following types of data from you, depending on whether you are a passenger or a driver:

Personal information: This includes your name, email address, phone number, and payment information that you provide when you create an account and use our app. We use this information to deliver our services, process your payments, communicate with you, and verify your identity.

Location data: This includes your GPS coordinates and other location-related data that you allow us to access when you use our app to request or offer a ride, track your driver or passenger, or share your trip status. We use this data to match you with nearby drivers or passengers, calculate fares, optimize routes, and improve our services.

Trip data: This includes data about your trips, such as pick-up and drop-off locations, distance, duration, fare, rating, and feedback. We use this data to provide customer support, resolve disputes, analyse performance, and enhance our services.

Device data: This includes data about your device, such as device model, operating system, app version, IP address, and device identifiers. We use this data to ensure the proper functioning of our app, troubleshoot issues, and prevent fraud.

If you are a driver, we may also collect the following data from you:

Vehicle information: This includes your vehicle registration number, model, colour, and other details that you provide when you register your vehicle and use our app. We use this information to identify your vehicle, display it to passengers, and ensure its compliance with our standards and regulations and applicable laws.

Financial Data– To handle transactions and payment and tax related tasks.

2. How do we use your data?

We use your data for the following purposes:

To provide our services: We use your data to enable you to request or offer rides, connect with drivers or passengers, and pay for our services.

To communicate with you: We use your data to send you notifications, confirmations, receipts, updates, and other service-related messages. We may also use your data to respond to your queries, requests, feedback, or complaints.

To improve our services: We use your data to monitor, analyze, and evaluate our services, and to develop new features, products, or services that may benefit you.

To market our services: We use your data to send you promotional messages, offers, surveys, or newsletters about our services or those of our partners, if you have given us your consent or if you have not opted out of receiving such messages.

To protect, identify, reduce, and examine- any unlawful actions, fraud, and/or security violations, and to evaluate and handle risk, such as notifying you of any suspicious activities on your user accounts.

To offer customer support, such as assisting you with your account or resolving any issues related to your transactions or payments.

To comply with legal obligations: We use your data to comply with any applicable laws, regulations, court orders, or legal requests that we may receive from authorities or third parties.

3. How do we protect your data?

We take the following measures to protect your data:

  1. We use encryption to secure your data during transmission and storage.
  2. We anonymize your data by removing or masking any personally identifiable information.
  3. We limit access to your data only to authorized personnel who need it for legitimate purposes.
  4. We use trusted and secure payment gateways to process your financial data.

4. How do we share your data?

We may share your data with the following parties:

Drivers or passengers: We share your data with drivers or passengers who book or offer rides through our platform, such as your name, phone number, location, and trip details, to enable them to find you and ride with you.

Service providers: We share your data with third-party service providers who help us with various aspects of our business, such as hosting, storage, analytics, payment processing, customer support, marketing, or security. We require these service providers to protect your data and use it only for the purposes we authorize.

Partners: We may share your data with our partners who offer complementary or related products or services, such as hotels, restaurants, or events, if you have given us your consent or if you have not opted out of receiving such offers.

Authorities or third parties: We may share your data with authorities or third parties if we are required or permitted by law, regulation, court order, or legal request, or if we believe it is necessary to protect our rights, property, or safety, or those of our users, drivers, or passengers, or the public.

5. What are your rights and choices?

You have the following rights and choices regarding your data:

  • You can access, update, or delete your account information at any time through the app settings.
  • You can opt out of receiving promotional messages from us by following the instructions in the messages or contacting us.
  • You can withdraw your consent to our use of your location data by turning off the location services on your device or changing the app permissions.
  • You can request a copy of your data or ask us to delete your data by contacting us.

6. Confidentiality and Security

We restrict access to your Personal Information to our employees and stakeholders who need it to provide you with products or services or to perform their duties.

We use physical, electronic, and procedural safeguards that follow the laws of India to protect your personal information. We comply with the information technology laws as they change over time to ensure your privacy is respected and preserved. We also adhere to widely accepted industry standards to safeguard the Personal Information we receive from you, both when it is sent and when we get it. However, no way of sending or storing data over the Internet or on a mobile device is completely secure. Therefore, while we use reasonable methods to protect your personal information, we cannot guarantee its total security.

7. How do we update this policy?

We may update this policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting a notice on our app or website or sending you an email. Your continued use of our app and services after the notice period indicates your acceptance of the updated policy.

8. How can you contact us?

If you have any questions or concerns about how we process your data or the app’s privacy policy, please contact us at: driversupport@orickshaw.com , passengersupport@orickshaw.com or Helpline Desk. 01205165310.